Terms and Conditions


We have adopted the Challenge 21 or Challenge 25 policy. If a member of staff believes that you look under 21 or 25 years, you will be asked to prove that you are aged over 18 years.


We do not store credit card details nor do we share customer details with any 3rd parties.
Your policy.


We aim to deliver within 45 minutes of receiving the order, although this could be up to an hour and half during busy periods. We aim for collection orders to be ready 30 minutes after receiving an order but this could be up to an hour during busy periods.


We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days. You have the right to cancel an order up until food preparation is started. Depending upon peak business times this could be as little as a few minutes. Orders can only be cancelled by telephone.Orders cancelled before food preparation is started will be reimbursed using the same method used for payment. Any order cancelled after food preparation has begun will be charged to the customer, and no refund will be given.


The email, postal address and phone number on the PayPal account needs to match the email, postal address and telephone number on the website.


We use Sage Pay to collect and process transaction information. Please read the Sage Pay Security Policy at

Norcash Grill

Let us know where you're ordering from...